Compensation: $115,530.00 - $170,900.00 /year *
Employment Type: Full-Time
Industry: Information Technology
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As one of the enterprise teams within American Express, Enterprise Digital & Analytics (EDA) works closely with colleagues across the entire company to drive growth and further differentiate Amex in a competitive marketplace by accelerating our digital products and services. Within EDA, the Enterprise Digital Membership Experiences (EDME) team focuses the core customer experiences, including Web, Native App, SMS, Email and Push. The team develops and scales across the enterprise high-impact, mobile-centric and personalized digital experiences across the customer lifecycle and adapts to the evolving needs of our Card Members, merchants and other partners.
The Membership Web Product Operations teamdrivesthe membership web channel byconnectingteams andprocessesthatenableandoptimizethe delivery of essential digital experiences. This team works closely with our product, design and engineering teams to increase transparency, drive efficiency in product development and speed to market of product delivery. It is also responsible for leading prioritization, planning, process improvements and build strong relationships both internally and externally.
The successful candidate will be a highly motivated self-starter who is able to provide strategic thought leadership and lead projects with limited guidance. The individual must be organized and a strong communicator who can effectively multitask and prioritize as needs evolve.
The Membership Web Product Operations Analyst will lead channel activities for Membership Web.
Role and Responsibilities:
Lead channel intake and manage relationships with stakeholders across the enterprise through proactive communication
Support communication and collaboration with internal teams: design, engineering, UXR to drive efficiency in product delivery at scale
Create executive level communications and reporting
Serve as a single point of contact for business partners coordinating across product teams
Lead channel data reporting by managing quality control of product data
Maintain and update channel data
Support Product Operations (documentation, governance requests, etc) as needed
Coordinate projects across the team
Formulate, recommend and implement best practices across teams to improve effectiveness and ability to execute.
Minimum of 2 years of experience in program and process management
Experience working with an agile product delivery team
Experience working with SAFe delivery methodology
Advanced JIRA reporting skills
Collaborative our role is largely partnership driven, so experience building and managing solid relationships is crucial as you will be working with Product/Capability owners, local marketing teams & technology partners.
Result focused & resourceful with an appreciation of how to build products
Pro-active and enthusiastic
Strategic thinking Ability to see both the big picture and the details and to translate business requirements into actionable features and delivery plan.
Detail oriented active involvement in backlog development requires a process-driven mindset with a strong attention to detail and ability to manage details in an environment with changing priorities.
Knowledge of Agile Lean Startup/Customer Development Process and project management (preferred)
Ability to take initiative and work within ambiguous situations.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
**Title:** *Analyst-Product Development*
**Location:** *New York-New York*
**Requisition ID:** *19019481*
Associated topics: .net, application, back end, c++, devops, programming, python, software developer, software development engineer, software programmer
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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