Telecom, Infrastructure Engineer (Havertown)


: $102,080.00 - $149,730.00 /year *

Employment Type

: Full-Time


: Telecommunication/Wireless/Cable

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.

What you will be doing

Reporting to the Manager-Telecommunications, the Infrastructure Engineer is responsible for the design and build of telecom hardware and software in a complex, multi-vendor, high volume, hybrid hosted and cloud environment.

This role will partner with other telecom leaders and vendors to design, develop, and implement telecom hardware and software solutions. The Engineer should help define and drive consensus on solutions within the telephony environmentincluding the roadmap for future state. In all activity, this engineer will communicate and collaborate efficiently while managing competing priorities.

The Engineer has a key role across Telecommunications to ensure we meet our business and IT goals for implementing technology-based services with a high-quality customer experience. Our ability to deliver on the Telecom projects needed by our internal and external customers is a key driver of success in Telecom Services.

  • Responsible for long-term roadmap of PBX architecture and call center technologies
  • Coordinates the development and implementation of technologies/processes that make it easier for customers and vendors to do business with increased productivity and high customer satisfaction.
  • Collaborates with vendors and business partners in discerning business trends and their implications.
  • Stays current with telephony industry technology and call center solutions
  • Ability to deal with critical customer situations, such as escalations of system issues, in a professional and timely manner.
  • Creates and maintains technical documentation of telecom servers and gateways including relationship diagrams of the overall telecom topology Monitors reports to ensure system performance is optimal at all times Identifies system performance issues and reports such issues to appropriate management and production support teams. Participates in department meetings, one-on-one meetings, and other communication vehicles. Report to managers on any issues, risks or key decisions that could significantly impact the business. potential for overnight travel less than 20% Open to this position sitting in any of the following offices: Chesterbrook PA, Carrollton TX or Fort Mill SC
  • What your background should look like (minimum qualifications)

  • Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience.
  • Typically requires 5-7 years of relevant technology work experience.
  • Minimum of 5 years working with Avaya PBX and Call Center systems.
  • Requires demonstrated ability to design and deliver IT projects on time and within budget.
  • Requires proven experience with Avaya hardware and software implementations, including Communication Manager, CMS, Experience Portal, Messaging, and Session Manager.
  • Requires strong experience with Call Recording systems, including Workforce Management , Quality Monitoring and Speech Analytices
  • Requires proven experience with enhanced call center solutions including CTI applications and multi-channel contact platforms.
  • Requires experience with SIP endpoints and SIP trunking.
  • Demonstrates strong judgment under pressure, and works well in a multi-tasking atmosphere
  • Effective customer relationship building skills, and uses creative solutions to exceed customer expectations
  • What AmerisourceBergen offers

    We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

  • Healthcare for associates and eligible dependents, same-sex and domestic partners
  • Paid time off, including vacations and holidays
  • Paid volunteer time off
  • Life insurance and disability protection
  • Pet insurance
  • Employee Stock Purchase Program
  • Retirement benefits and more
  • Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

    Associated topics: antenna, cable technician, circuit, electronics, infrastructure, nortel, osp, repair, system analyst, wan * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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