Tier 2 Technical Support Administrator

Compensation

: $50,990.00 - $76,540.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Our client in the East Norriton, PA area is looking for a Tier 2 Technical Support Analyst to join their team. This is a permanent role by way of contract to hire. Promotion is highly likely in this role to Engineering, Security or other IT teams, due to company growth. Position Description: Desktop troubleshooting Basic networking (helping when people cannot connect to the system) Working directly the network engineering group - you could eventually move into Engineering in either Systems, Network Security, etc. Serve as a IT person for a bunch of companies - taking calls/tickets from all of the this customer's clients 70-80% phone/email support (mostly email) 20-30% deskside support (travelling locally to clients in the area) Working on a team of 4, growing to 6-7 due to growth. Required Skills: 3 years' experience IT Support Analyst experience Must have experience working at a small company as a support analyst handling all types of issues. Tier 2 technical support experience Windows 10 operating experience from laptop to desktop Basic networking Understand what is DNS What tools would you need to connectivity DHCP (Dynamic Host Configuration Protocol) Desktop troubleshooting Ability to troubleshoot and think of the solution, not just follow a process Excellent customer service experience - very high bar as you are supporting this company's clients' technical needs Active Directory Find Us on Facebook Follow Us on Twitter Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you. Beacon Hill. Employing the Future - provided by Dice
Associated topics: client support, customer support, desk, edi, help desk, information technology help desk, information technology support, support, technical support, technical support specialist * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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