Tech Support Engineer - Change Healthcare (Long Branch)

  • Long Branch, NJ

Compensation

: $84,945.00 - $150,360.00 /year *

Employment Type

: Full-Time

Industry

: Healthcare - Allied Health



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Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Position Title:

Technical Support Engineer

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Normally receives detailed instructions on all work. Typically requires no previous professional experience.

Summary:

If youhavesolid organizational skills, enjoy workingin a fast paced,collaborative environment and have a passion for customer serviceand technologythen we would love to hear from you. As aTechnical Support Engineeryou areresponsible for providingremote systems support and maintenance for mission-critical Radiology imaging and workflow systems deployed at customer facilities around the world. A training and mentorship program will be provided on all the IWS suite of products in order to obtain specialized knowledge and professional judgment to investigate and analyze issues to help in problem solving and resolution to root cause.As a companywe offermany opportunities for our employees to grow their careers.Change Healthcare offers a competitive wagebased on your skills, experience and qualificationsand a comprehensive benefits package which includes RRSP matching, Stock Purchase Planand yearly Education funding.

What will I be responsibilities for in the job:

  • You provide world-class customer experience through great customer service on every call

  • You resolve customer requests initiated through multiple support channelsincluding: telephone and online support request submissions

  • You will troubleshoot issues onhospital systemswhich utilize some of the following technologies: proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases

  • You will have the support ofinternal teams within Supportand other departmentsas required to deliver on customer requests

  • You will perform scheduled preventative maintenance and systems administration functions at customerfacilities

  • You helpdiagnosehardware malfunctionsand provide hardware supportto customers. This includes liaising with external hardware vendors (HP, DELL, IBM) for servicing andreplacement of defective parts

  • You possess critical thinking and problem solving skills with the ability to develop in-depth product knowledgethrougha commitment to continuous learning and personal development

  • What are the requirements?

  • Ability to work on a rotating shift schedule to provide team coverage over the hours of 5:00am to 6:00pm PST.

  • Ability to provide on-call pager support that is scheduled on a rotating basis with intervals of 8-10 weeks between shifts.

  • Travel, on occasion, to customer sites to participate in system upgrades and provide on-site support

  • Education:

  • A Bachelor's Degree in Computer Science/Engineering,Computer Technology Diploma,MCSEor equivalentindustryexperience.
  • Experience:

  • Entry level experience diagnosing and troubleshooting software and/or on computer systems. Experience in a software technical supportor customer serviceenvironment is preferred.
  • What critical skills are needed for you to consider someone for this position?

  • Understanding ofNetworking fundamentals,Windows Operating System, Storage technologies, Server and workstation hardware

  • Excellentcommunication skills (written and verbal)

  • Strong customer service skills and ability to interact effectively withvarying audiences

  • Highly developed organization skills and an ability to multitask in a fast-paced environment

  • Troubleshooting skills and the ability toanalyzecomplex hardware and software problemsusing standardizedprocedures

  • Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Commitment

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


    Associated topics: ascp, laboratory, mlt, sample collection, scientist, sterile processing technician, technician i, technician iii, technician iv, technician lab

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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