Salesforce Partner Enablement Manager (Quincy)

  • Quincy, MA

Employment Type

: Full-Time

Industry

: Information Technology



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Since defining the field service management market over 20 years ago, ClickSoftware continues to lead the space empowering the world's most demanding service organizations to optimize the full potential of every service interaction. As a leader in the Gartner Magic Quadrant for Field Service Management six years in a row, our solutions provide our customers with a new competitive edge to drive customer lifetime value and operational efficiency.

Clicks field service solutions are used by enterprises across the globe, including leading utility, telecommunications, capital equipment, and healthcare companies like Sempra, Deutsche Telecom, Diebold Nixdorf and Kincare.

As a member of the Click Alliances team, the Salesforce Partner Enablement Manager is a key player on an exciting team focused on enabling and maximizing customer success with our strategic partner Salesforce for their Click OEMd product, Field Service Lightning (FSL).

The role requirestechnical skills and proficiency in Salesforce configuration, training and consulting as well as great partner & customer relationship skills.

The Partner Enablement Manager will support the Salesforce Customer Success Group, Service Cloud Co-Prime team, Solution Engineering, as well as the Core Account Executives around the globe, with a North America geographical focus. The Partner Enablement Manager will also engage with key System Integrators (SIs), and the Salesforce services team, delivering training and post-sales engagement to maximize customer success for FSL.

As part of both post-sales engagement and training, this individual will build relationships with the key stakeholders at Salesforce, including customer success leaders, SE team leaders, enablement leaders and Salesforce key SI contacts. Additionally, it will be critical that this individual is well connected for collaboration with key Click stakeholders, including a close working relationship with the Click Salesforce Partner Enablement Senior Manager, Americas, who will provide training and mentoring as well as Clicks Salesforce product team and Alliances team.

The position reports to the Vice President, Salesforce Alliance.

  • Drive customer success efforts with strategic customers, working with Salesforce teams, implementation partners and Click technical resources.
  • Deliver technical trainings to multiple FSL stakeholders. Most importantly FSL implementation partners as well as Salesforce key stakeholders including solution engineering and customer success groups.
  • Support the end-to-end FSL technical customer success process, from training through deal support and implementation, in conjunction with Salesforce Account Executives, Solution Engineering teams and implementation partners.
  • Help build and present tailored demonstrations aligning prospect needs based on the verified solution outline working closely with the Salesforce team.
  • Participate as a subject matter expert on FSL knowledge forums including office hours and Chatter groups.
  • Create and enhance smart sales tools to quickly scale and share knowledge so that FSL shines for every prospect and engagement.
  • Required Skills/Experience:.

  • 4-7 years of experience working in a consultative post-sales or pre-sales role related to Cloud based solutions.
  • Experience with the Salesforce Platform including admin certification and Service Cloud experience (FSL, Service Cloud, and Dev 401 certificates are a strong advantage).
  • Experience with enterprise mobility solutions on devices including Apple iPhone/iPad, Google Android Smartphones/Tablets.
  • Experience working with Systems Integrators and Partner organizations
  • Strong desire and ability to travel (up to 50% of the time) globally.
  • Strong interpersonal skills with proven success in relationship building at multiple levels.
  • Keen work ethic and desire to continually learn.
  • Experience in Field Service Management is a major plus.
  • Bachelors degree in Computer Science or equivalent.

  • Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


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