Desktop Support Specialist (MS/Powershell/ServiceNow)

Compensation

: $57,990.00 - $88,720.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Company Description

Computer Consultants International , Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.

Job Description

This support is usually Deskside or on-site support

Emphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction.

Ideal candidate must have proven experience:

-Configuring and networking desktop computers

-Troubleshoot, diagnose and resolve issues with PC and other End Point Devices

-Strong Customer Service

-Strong attention to Detail regarding Documentation and other knowledge base article creation

-Strong knowledge of Software and OS deployment tools

-Ability to read and understand Powershell

-Working with Hardware and Software Vendors on procurement tickets / projects

-Self Motivated

Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious.

Candidate should have had some prior experience with ticketing systems.

Candidate should have proven ability of working independently to resolve issues on multiple sites.

Travel may be throughout the State of DE using private vehicle

Support until 8:00pm will be required on a rotating schedule for Wednesday Night Support

State and Federal Background check required for this position (expense of contractor/vendor)

Please do not submit candidates that have not supported deskside environments - 'phone-only support' is not qualified experience for this role.

Qualifications

Prior experience troubleshooting Hardware and Software issues in a windows enterprise environment. Required. * 3 Years.

Prior experience installing and troubleshooting BOTH Windows 10 and Windows 7 OS. Required. * 3 Years.

Proven past experience and ability in reading PowerShell Scripts. Required. * 1 Year.

Experience creating and maintaining active directory users, security groups and computers accounts. Required. * 3 Years.

Strong attention to detail regarding documentation and for knowledge base article creation. Required. * 3 Years.

Prior experience in roles that required excellent customer service skills. Required. * 3 Years.

Prior experience with desktop/service desk ticketing software. Required. * 2 Years.

Experience with System management appliances such as: Kace, SCCM, AirWatch, or Microsoft Intune. Highly desired. * 2 Years.

Prior experience writing PowerShell Scripts. Highly desired. * 2 Years.

Prior Experience Building Software Deployment Packages and managing automation of software employments. Highly desired. * 1 Year.

Experience with Hardware and Software procurement. Highly desired. * 1 Year.

Prior experience with ServiceNow and other ticketing systems. Desired. * 2 Years.


Associated topics: client, help, information technology, information technology analyst, information technology support, patient, support specialist, technical support specialist, technician i, technician iii * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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