EUC Touch Support

  • Quincy, MA


: $61,450.00 - $92,670.00 /year *

Employment Type

: Full-Time


: Information Technology

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Provide onsite support as per site categorization to provide operational and technical support
Network & Telecom devices are included in support across all sites under Hands & feet support model.
Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
Coordinate for EUC service related activities with the Service Desk and other resolver teams
Perform support for application certifications and deployment for end point software.
Coordinate with third party as necessary to keep Equipment and Software in good working order.
All dedicated field support engineers should be available for on call support. (after business hour support if required)
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
RoleSystem Administrator
Desired SkillsEUC-Application Package
Desired Candidate Profile

8 - 10 years of experience

Associated topics: assistance, front desk, information technology, network, pc, systems administrator, technician, technician i, technician ii, technician iv
Associated topics: client support, customer support, desk, edi, help desk, information technology support, support, system support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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