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Implements the organization s Availability Management policy and standards.

Creates and manages the Availability Management plan, processes and their implementation.

Determines the Availability requirements from the business for new or enhanced IT Services and utilizes these requirements to generate an availability plan.

Ensures that shortfalls in IT Availability are recognized and appropriate corrective actions are identified and implemented.

Ensures that all new IT services are designed to deliver levels of availability as agreed by the business.

Monitors and reports the availability data for services and components.

Contributes to other service management processes to perform their processes effectively and efficiently.

Ensures that all IT services deliver levels of availability as agreed in the SLAs.

Specifies requirements for new or enhanced event management systems for automatic monitoring of availability of IT components.

Prepares monthly reports to measure and monitor availability of IT services.

Produces Capacity Plans in line with the organization s business planning cycle, identifying Capacity requirements early enough to take account of procurement lead times

Documents the need for any increase or reduction in hardware based on Service Level Report s and cost constraints

Produces regular management reports which include current usage of resources, trends and forecasts

Sizes all proposed new systems to determine the computer and network resources required, to determine hardware utilization, performance service levels and cost implications

RoleService Delivery Manager
Desired SkillsGCP : Capability Maturity Model Integration for Consulting
Desired Candidate Profile

8 - 10 years of experience

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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