Technical Support Engineer- $100,000- $130,000

Employment Type

: Full-Time

Industry

: Information Technology



Job Title: Technical Support Engineer

Salary: $100,000- $130,000

Location: Boston, MA

Job type: Permanent

Summary:

You will work within the Technical Operations team to maintain and further develop their healthcare platform. They are seeking a strong Technical support engineer with working knowledge of AWS and associated cloud technologies who will fit well within the current team, bringing greater value to the company culture.

Responsibilities:

  • Responsible for application support, including triaging and identifying issues and their root-causes, debugging, developing and suggesting workarounds and solutions.
  • Promptly answer online, telephone and email queries, in line with company's SLAs, while applying exemplary customer care, ensuring tickets and clients are kept regularly up-to-date on status through to resolution.
  • Deliver high customer satisfaction and NPS through end-to-end management of each service request.
  • Liaise with internal teams such as DevOps, Development, QA, Deployment, Account Management and Product as needed.
  • Provide support to team, colleagues and management on technical and process related matters.

Qualifications:

  • Experience troubleshooting and debugging with MySQL
  • Experience of writing complex SQL queries
  • Knowledge of HTML
  • An understanding of networks (TCP/IP, HTTP, HTTPS, NFS, Firewalls)

Benefits:

  • Medical
  • Dental
  • Vision
  • 401K
  • Life Insurance
  • Paid time off
  • Dedicated Consulting Services Representative


Job Requirements:

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