Employment Type: Full-Time
Industry: Non-Executive Management
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Customer Proposition leads the strategic design of propositions that deliver value and address the evolving needs of customers, communities and the financial markets industry across all global markets, including Emerging & Frontier Markets. It owns end-to-end product and content management, ensuring clear join up between Proposition and Product, and effective interlock with Sales and Account Management, Customer Operations and Technology. It drives the open platform strategy and execution and also leading Innovation programs.
The Program Manager will define, scope and manage large scale, complex programs while working with senior management in multiple functional areas to ensure the strategic objectives of this business are achieved.
Major Responsibilities / Accountabilities:
The Program Manager will actively lead all phases of their programs and have effective control of and responsibility for scope, schedule, budget, quality, risk management and delivery of intended business benefit and outcomes.
As a member of the Proposition PMO team this role will also actively contribute to the implementation of the Refinitiv Lifecycle Management framework (RLM) acting as launch manager for new propositions brought to market, potentially including in co-operation with external partners in the marketplace.
Key relationships include: PMO team members; senior leaders in Proposition, Product, Finance, Technology, Customer Operations, Commercial Strategy, Sales Enablement and Marketing. This role may also require ongoing communication with some of our external Partners.
Technical /Professional Skills & Competencies:
In order to be successful in this role, the following competencies and skills are required:
Extensive practical business experience in a large, dynamic organization with strong program management knowledge and skills through wide-ranging experiences in the field of program management OR with extensive previous experience in an operational role
Strong track record of managing large-scale projects or programs in rapidly changing, pressured environments (with teams based in multiple locations) to successfully deliver business benefits within specified timescales and budget.
Familiarity with Agile/Waterfall software development
Self-starter with positive, proactive, assertive presence, ability to motivate and inspire and establish and maintain credibility with senior management
Excellent written and verbal communication and influencing skills, with the ability to tailor messages to audience and be appropriate for senior management
Strong analytical skills with track record of problem solving and decision making
Strong cross functional team engagement and collaboration skills*
Demonstrates ability to deal with change and ambiguity and to solve challenges creatively
High level of proficiency with MS Office applications
Broad business knowledge with a good understanding of Refinitiv, the market it competes in and its strategic objectives
Ability to use collaboration tools such as the Hub effectively as a communication channel.
Education / Certificates:
Professional certification such as PMP from the Project Management Institute is highly desirable
As a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascin
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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