Technical Support Analyst


: $58,360.00 - $91,330.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

Technical Support AnalystBookmark this Posting |Print Preview |Apply for this JobPosting DetailsPosition InformationTitleTechnical Support AnalystPosition TypeFull-timeScheduleMon-FriLocationValhalla, NYDepartmentNYMC - Information ServicesProgramPosition Number2H9912Job DescriptionThe Technical Support Analyst be responsible for installing and supporting user computing devices and applications in a friendly, personal, higher education environment.As a member of the Helpdesk Team, will be responsible for answering phones, creating and managing tickets, installing and configuring new devices, providing remote and onsite desktop troubleshooting support, and working on projects with other members of the team.The technician will demonstrate diligence and thoroughness in the successful completion of all tasks on time. Excellent interpersonal and communication skills will be required to provide a consistent superior level of service to users. Proven troubleshooting, research and documentation skills will be required to efficiently diagnose and repair problems.IJob DutiesPRINCIPAL DUTIES & RESPONSIBILITIES1. Level-1 helpdesk support-answer phones, create tickets, provide user password support, basic verbal diagnosis2. Level-1 telephone and voice mail system support3. Manage tickets create, update, organize, prioritize, schedule, report4. Install and troubleshoot PC and Mac computers. Remote support via screen sharing and onsite support by visiting user when required5. Support Wi-Fi and email on smartphones and tabletsRequired QualificationsEDUCATION, QUALIFICATIONS AND SKILLS(A) Education requirement: Associates Degree or equivalent(B) Licenses or certifications: A+ or MSDT certifications beneficialTechnical/computer skills:OS: Windows 7, 10, Apple IOS, AndroidMS Windows driver, network Wi-FiMS Active DirectoryMS Office, Office 365, Gmail(D) Prior experience: Two-years experience in PC support environmentPreferred QualificationsPhysical DemandsPhysical and Environmental DemandsPhysical: Must be able to lift, carry, and move 40lbs (maximum weight of typical IT equipment). Must be able to kneel under and reach over furniture to plug-in equipmentEnvironmental:Special Conditions for EligibilityEEO StatementTouro College and University System is committed to providing all persons equal opportunity in education and employment, and to ensuring a safe and non-discriminatory educational and work environment in compliance with Title IX of the Higher Education Amendments of 1972 (Title IX), Title VI and Title VII of the Civil Rights Act of 1964, the Violence Against Women Act (VAWA), the New York State Education Law, and other applicable laws. It is the policy of the College to prohibit unlawful discrimination in employment and in the administration of College programs, services, activities, and admissions on the basis of race, religion, sex, color, national or ethnic origin, age, disability, sexual orientation, gender, pregnancy, veteran status, or any other status protected by law.FLSAExemptSalaryPosting Detail InformationPosting NumberS01121PSpecial Instructions to Applicant
Associated topics: assistant, client support, customer support, desk, information technology help desk, information technology support, msword, technical support, technical support specialist, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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