Product Manager


: $192,290.00 - $192,290.00 /year *

Employment Type

: Full-Time


: Non-Executive Management

Job Description**IF YOU HAVE A FOREIGN EDUCATION EVALUATION WHICH INDICATES THE EQUIVALENCY OF YOUR DEGREE TO ONE IN THE UNITED STATES, PLEASE INDICATE THE EDUCATION EQUIVALENCY ON YOUR RESUME AND INCLUDE THE NAME OF THE FOREIGN EDUCATION SERVICE TOO. IF IT IS FROM AN ACCEPTABLE SERVICE AND YOU ARE SELECTED, YOU WILL BE REQUIRED TO PROVIDE THE ORIGINAL HARD COPY OF THE FOREIGN EDUCATION EVALUATION WHEN PROCESSED.The nation's leading local health department seeks Product Manager join its award-winning, innovative technology team in revolutionizing public health IT. The New York City Department of Health and Mental Hygiene (DOHMH) uses the latest technologies and enterprise wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The candidate will be assigned to the Licensing and Enforcement group within the Bureau of Technology Strategy and Project Management. The Product Manager will manage Tier 2 & 3 support, vendor support teams, and expectations of end-users. In general, Product Manager provides expert level support for large, enterprise applications used by the health department and its private and public partners.DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:* Specifically, the Product Manager will obtain expert level knowledge about various system applications for Department of Health and Mental Hygiene.* Obtain expert level technical knowledge of several existing system applications, including system architecture, database schema, application specific web services and integration points with external systems.* Communicate problem and solution to users.* Learn how to configure application features and understand which portions of the application can be customized onsite through configuration files or other settings, and which requests must be referred to the vendor for a core product change.* Manage the development and testing of enhancements by: 1. personally make the change using the application administration tools; or 2. submit the request to our internal development group for programming and manage the development cycle; 3. Assist and work with counterparts in DoITT and other city agencies on addressing issues and implementing future enhancements or 4. submit the request to application vendor and manage the coordination with the vendor's technical resources.* Follow change control processes for version control, testing and deploying configuration changes.* Be responsible for managing the release build process, including bug resolution and determining the features to be included in each build. Support and maintain the multiple application.environments (Development, Quality Assurance, Staging and Production) required for software fixes and new features to be developed, tested and approved for use in the production system.* Be responsible for reviewing, analyzing, and evaluating end-user support requests.* Conduct regular status meetings with internal clients and the vendor. Assure proper articulation and reporting of activities to stakeholders and executive management.* Analyze database systems, queries, and procedures in Oracle 11g & up environment and Microsoft SQL Server 2008 & above.* Coordinate user training for new features.* Build reports for senior management as needed.Minimum Qual Requirements1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;3. Education and/or experience which is equivalent to "1" or "2" above.Preferred Skills3-5 year overall experience with supporting IT applicationsExperience with commercial of the shelf products (COTS) that have form and workflow buildersExperience in software development life cycle and application developmentAbility to troubleshoot issues regarding system configuration and scriptsAbility to communicate problem and solution to the userDevelop and Support Windows XAML based applications for inspection devices built in WPF Framework.Strong knowledge on MVVM, XAML and Styles, Triggers, Events and Templating implementations.Working expertise in WPF, WCF, C# and C++ programming, writing scalable and reusable maintenance code.Experience working with RESTful APIs and SOAP based Web Services is a strong plus.Experience with web servers such as IIS and Apache.Analyze database systems, queries, and procedures in SQL 2008 & up; Oracle 11g & up environment.2-4 years of experience in in writing SQL queries using Microsoft SQL Server 2008 & above.2-4 years of experience with web service development in .NETPrevious experience with SSRS for supporting reports.Familiar with troubleshooting issues with external interfaces (payment gateways, external DBs, GIS, USPS etc).Proficient with building forms and workflows.2-4 years of experience with java scriptAdditional Information**IMPORTANT NOTES TO ALL CANDIDATES:Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:* A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver's license.* Proof of Education according to the education requirements of the civil service title.* Current Resume* Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)Additional documentation may be required to evaluate your qualification as outlined in this posting's "Minimum Qualification Requirements" section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.**LOAN FORGIVENESSThe federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program's other requirements.Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: ApplyApply online with a cover letter to In the Job ID search bar, enter: job ID number # 409461.We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.Residency RequirementNew York City Residency is not required for this position*Job ID:* 409461*# of Positions:* 1*Business Title:* Product Manager, Bureau of IT Strategy and Project Management*Civil Service Title:* IT SERVICE MANAGEMENT SPECIALI*Title Classification:* Non-Competitive*Job Category:* Health, Technology, Data & Innovation*Career Level:* Experienced (non-manager)*Work Location:* 42-09 28th Street*Division/Work Unit:* IT Strategy Project Management*Title Code No:* 9571300*Level:* 00*Proposed Salary Range:* $ 75,000.00 - $ 85,000.00 (Annual)*POSTING DATE:* 09/03/2019*POST UNTIL:* 11/27/2019
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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