technology | ITIL Continual Service Improvement Analyst Technical Specialist in Chantilly, VA

ITIL Continual Service Improvement Analyst Technical Specialist

  • Perspecta
  • $121,560.00 - 170,510.00 / Year *
  • 43330 Semolina Terrace
  • Chantilly, VA 20152
  • Full-Time



Every day at Perspecta, we enable hundreds of thousands of people to take on our nation s most important work. We re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta s talented and robust workforce 14,000 strong stands ready to welcome you to the team. Let s make an impact together.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories


Responsibilities
Create and maintain value for customers through better design, introduction and operation of services, linking continual process improvement efforts and outcomes with Service Strategy, Service Design, Service Transition and Service Operations. Define and implement IT process improvement plans that demonstrate specific activities and initiatives to improve the overall quality of service and service offerings. Provide process reengineering technical support expertise to a managed services environment. Analyze processes and re-engineering alternatives with an understanding of technical problems and solutions as they relate to the current and future mission environment. Create process change by integrating new processes with existing ones and communicating these changes to stakeholders. Conduct analysis to develop recommended operational improvements, lowering costs and improving customer service. Recommend and facilitate quality improvement initiatives such as Lean Six Sigma and Value Stream Mapping events or projects. Considered a recognized authority within the company. Works on unusually complex technical problems and provides solutions which are highly innovative. Determines and pursues courses of action necessary to obtain desired results.


REQUIRED QUALIFICATIONS 1) Active TS/SCI w/ poly clearance 2) Continual Process Improvement domain experience in Intelligence Community (IC), Department of Defense (DoD), or Commercial IT programs 3) Minimum of 10 years with BS/BA, Minimum of 8 years with MS/MA, or Minimum of 5 years with PhD related profession experience or years of experience in lieu of degree. 4) Ability to relate professionally with customers and colleagues 5) Strong written and verbal communication skills 6) Responsible, reliable and flexible 7) Passion for learning and knowledge transfer DESIRED QUALIFICATIONS 1) Bachelor or Master degrees in Systems Engineering, Computer Science, Engineering or other Information Technology disciplines 2) Information Technology Infrastructure Library (ITIL) Service Management - Foundations and especially Practitioner Certifications 3) Amazon Web Services (AWS) Certifications 4) Exposure to Intelligence Community IT Enterprise (IC ITE) service offerings and service adoption 5) Ability to lead and influence
Associated topics: equipment, ip, maintenance, network, satcom, satellite, server, system engineer, system technician, technician


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Check out similar listings!

Loading some great jobs for you...