Systems and Support Analyst

Robert Half in Norcross, GA

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Description Robert Half Technology is currently hiring a Systems and Support Analyst in Norcross, GA. If interested, please apply and email your resume to Michael.sheahanrht.com . Participate in the administration of MSFT Exchange Server and O365 Participate in the administration of MSFT AD/DC in our environment Participate in the administration of the Server environment, both HW, SW, and OS All personnel and Site IT equipment which includes, but is not limited to Phone systems (Shoretel) PC break/fix. Router/switch maintenance Router/switch install/config Local firewalls (Cisco, Pix or ASA) Printers and copiers Production machinery that is network connected (and some that isn't, if it is a PC) User software and accounts Scanner Devices Application Support, predominately SX.e, “Trend” moving from 6.6 – 10.X E-Mail Support (Exchange) Microsoft Office (Varying revs with a focus on O365) Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate Assess and communicate risks associated with IT Projects Document both the practice, employment, and standard support activities for review, training and budgeting purposes Evaluate and implement a PC/Laptop imaging Process Evaluate and implement a standard HW Order List with Exception Process Participate in standard, and exception, IT Support and Project initiatives Support and Implement Tier 1 Support Team/Help Desk best practices Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance Participate in the creation, and approval of Business Support Planning and Process Ensure IT system operation adheres to applicable laws and regulations Continually involve IT Leadership in VOC (Voice Of the Customer) feedback being received, solicited or otherwise Participate in companywide technology training to include new hire and position specific training along with product, software and other training needs Other duties as assigned Requirements Bachelor's Degree in Computer Science or related field or equivalent work experience Experience with Unix, Linux Experience with Windows, Server and Desktop OS' Experience with Progress DB and other DB preferred Experience in a Direct and Indirect Support Capacity Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use . - provided by Dice

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