Incident Analyst - PTC
Employment Type: Full-Time
Industry: Information Technology
Please send resume to Prakash at pmohantyssipeople.com or reach me on 412-203-0250 Note We are not sponsoring, Only W2 Client Direct Client Title Incident Analyst - PTC Applications Location Kansas City, MO (Local Candidates only Please) Duration 12+ months with possible extension Job Description This position will be responsible for incident troubleshooting on the Positive Train Control (PTC) and Energy Management System (EMS) incident management support desk. This will include analysis, troubleshooting and resolution of PTCEMS incidents effecting train operations. Job Duties Monitors Positive Train Control (PTC) and Energy Management System (EMS such as AESS (Automatic Engine Shutdown System) and Trip Optimizer) incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, with proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket. Creates the ticket and troubleshoots, reaching out to signal, dispatch, telecommunications or other groups as necessary Portrays a Command and Control presence while managing critical incidents with ability to maintain composure in a fast paced, high volume and pressure environment and exhibit exemplary customer service skills when working across diverse organizations Monitors PTC and EMS systems and assets (i.e., Waysides, Locomotive, Faults, Connections, Radio, Help Desk, Back Office, Events, Trains, etc.) Requires the ability to work on a rotating shift basis, and 247 availability is required to include weekends and holidays. Exemplifies Clientrsquos Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders. Skills ITIL Certification or equivalent is preferred. Understanding of railroad operational processes as it relates to Locomotive, Signal, and Communication Processes, Train dispatching, and understanding of general code of operating rules. Two (2) years railroad experience, or relevant technology related experience, or one year of PTC incident management experience. Or equivalent combination of education and experience.
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