Helpdesk Support Analyst

Employment Type

: Full-Time


: Information Technology

This is a Tier 1 IT Helpdesk Technician role. This individual will be responsible for all standard IT helpdesk support duties (including internal and external calls).

General Information:
40% of calls are password resets.
Desk supports internal and external users.
The desk supports over 400 apps, but about 12 of them account for 80% of the calls regarding apps.
There is No Quota regarding number of calls an agent must take, they are more focused on the quality of the call.
The desk takes about 1000 calls per day, 30-50 per person.
The average call is 6-7 minutes and the goal is to be on the phone for 70% of every hour.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements:

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