• Ventures Unlimited
  • Redmond, WA
  • Customer Service/Call Center
  • Full-Time
  • 8839 166th Avenue Northeast

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U.S. Citizens & Those who are authorized to work in the U.S. without sponsorship are encouraged to apply. Job Description CRM Lead Onsite will act as a technical SME and system administrator for the CRM system. The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development. Additional areas of responsibility may include project management, and support service management. The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from client. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas and with some BI skills. Should have migration knowledge ( from VSTS to CRM ) . Essential Duties & Responsibilities Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system Architecting the CRM system, related customizations and reports to model the business organizational process Advising business users on best practices for CRM, development or integration processes Writing technical specifications for planned work Building and configuring CRM forms, views, dashboards and workflows Maintain code repository, VSTS backlog and source control Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system Regularly communicating with the Business Systems Manager and business users on the status of issues and projects Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap Estimating the completion of tasks and managing resource time Ensuring consistent release management, change management and project approval processes Support of the application including fixing application issues Qualifications Strong written communications especially related to articulating technical specifications 4-5 years experience with Microsoft Dynamics 2018/ 2017/2016/365 CRM Experience in Power BI reporting and integration of Power BI with CRM . Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation Experience with CRM API, REST/ODATA and SOAP endpoints Strong understanding of and ability to configure security groups, roles and teams Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK - provided by Dice
Dynamics 365, CRM, C#, ASP.NET, Javascript, SQL

Associated topics: customer service manager, gerente de servicio, guide, guidance, leadership, manager, operations, product support, service manager, supervisor

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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