Compensation: $192,290.00 - $192,290.00 /year *
Employment Type: Full-Time
Industry: Non-Executive Management
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What you'll be doing... The Verizon Experience Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love. As a Digital Pilot Product Manager, you are part of a team charged with bringing outside thinking into the organization through partnering with external partners, products, and services. Begin with building a diverse and dynamic pipeline of partners. Then connect them with research driven customer and business pain points. Define and structure pilots and trial experiences across all channels (retail, home, .com, App, Care, Employee, Telesales, etc.), while gathering development and stakeholder feedback. Gather results and shepherd the top contenders for rollout across the organization at scale. A Digital Pilot Product Manager is a Product Manager who balances Business, Technology, and Customer priorities to deliver brand-defining customer experiences. + Develop and improve end-to-end customer experiences that maximize Verizon's value proposition across all channels. + Work in a cross-functional team to leverage key initiatives and develop new ones, gaining alignment for new and enhanced customer journeys. + Identify, develop, and structure pilots and trials that connect to core metrics and prove the value and improve the customer experience. + Generate more value from all user touch-points and flows while removing redundant steps and enhancing the customer journey. + Define and socialize experience value propositions based upon customer insights, behavioral data, and business needs to grow and evolve Verizon's (and our partners') demo experiences at retail. + Provide direction and translate business requirements and customer insights for designers, IT, operations, and other key stakeholders. This direction can include performing analysis, defining requirements/user stories, working with teams to develop solutions to meet these requirements, and to test and deliver experiences with the customer in mind. + Serve as a trusted advisor across teams and the business on how an experience could evolve leveraging external partners and technologies. What we're looking for... You are passionate about innovating and reimagining customer experiences across channels with a specific focus on how customers shop and receive service. You're up on "the now, the new, and the next" in customer experience, and, more importantly, can translate those trends into ideas for what we should be doing to enable Verizon customers to realize the promise of a digital future through our products, services, and brand touchpoints. You are a team player, with excellent communication skills and the ability to work across multiple stakeholder groups in a highly matrixed organization. You'll need to have: + Bachelor's degree or four or more years of work experience. + Six or more years of relevant work experience. Even better if you have: + Experience with multi-channel customer experience analysis, design, development, or partnerships. + Experience developing and launching experience programs and/or partnership based programs. + Experience with product/service demos. + Experience managing, briefing, and getting exceptional work from Agencies or other partners. + Ability to manage projects and build consensus across multiple teams/stakeholders. + Experience managing concurrent projects in a fast-based, results-driven environment with equal enthusiasm for strategic planning and tactical daily execution. When you join Verizon... You'll have the power to go beyond - doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. REQNUMBER: 532096-1B
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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