Program Manager

Employment Type

: Full-Time


: Non-Executive Management

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**International Program Manager** **Description** Zurich is currently looking for an International Program Manager for our Fronting & Captives Solutions team in Chicago or New York. As a member of Zurich's Fronting & Captives Solution Team you will enjoy the opportunity to develop optimum international programs for Zurich (IPZ) solutions through negotiating deliverables, ensuring the successful coordination of key Zurich, broker and customer stakeholders thereby enabling the full implementation of the IPZ solution for each assigned customer. Our International Program Manager is responsible for: * Design and manage an operational action plan, confirm expectations, timelines and delivery dates. * Work with account team to design and articulate program structure and service deliverables with the customer, broker and nominated IPZ service team handler. Work cross class with Underwriters and Relationship Leaders. * Establish and coordinate an account team to understand, service and deal with all requirements and appoint necessary IPZ specialist resources through working with the IPZ team managers. * Assist the Underwriter with the coordination of terms and production of the pricing overviews * Oversee the production of all fronting proposals. * Prepare and deliver IPZ proposition presentations to broker/customers. * Ensure all contractual agreements are in place, including policies, RI agreements, collateral and protocols; ensure compliance of program with Contract Certainty and MIA. * Ongoing account management including the handling and resolution of day-to-day issues, performance monitoring, and participating in service review meetings. * Be proactive in escalating potential issues to the relevant stakeholders where this will impact the customer. * Lead/participate in problem solving activities for continuous improvements of the service deliverables. Basic Qualifications: * Bachelors Degree and 6 or more years of experience in the Account Management area OR * High School Diploma or Equivalent and 8 or more years of experience in the Account Management area AND * Knowledge of international insurance regulatory requirements * Travel 20% Preferred Qualifications: * Advanced knowledge of fronting & reinsurance program structures * IPZ certification * Provide premier customer service and account management on premier accounts * Yellow belt certification * Knowledge of insurance industry products and services; international business knowledge * Strong team orientation including the ability to regularly work with remote team members * Strong verbal, written and listening skills * Strong analytical skills Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world. EOE disability/vets Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. **Primary Location:** United States-Illinois-Chicago **Other Locations:** United States-New York-New York **Travel** Yes, 20 % of the Time **Relocation Available** No **Job Posting** 08/14/19 **Unposting Date** Ongoing**Req ID:** 1900054GIt is the Policy of Zurich in North America, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, gender expression, genetic information, national origin, sex, gender identity, sexual orientation, marital status, age, disability or protected veteran status.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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